Boycott against Air Europa. They trashed Päivi´s backpack and promised refund, but getting it took a year and way too much trouble. Päivi´s backpack received a bit too rough treatment on our flight with Air Europa one year ago, and it broke down. The company promised to refund the damage, as it finally did. But getting the money required dozens of emails, phone calls, and facsimiles. We even had to turn to the European Consumer centre. Here’s the full story why we boycott Air Europa. Our flight was from Salvador, Brazil to Madrid, Spain. When we noticed that Päivi´s backpack had trashed, we filed a baggage claim report right away at Barajas airport. First, we were told to get a replacement bag in Madrid, but unfortunately the luggage shop that Air Europa used, did not have backpacks. Next, we were told to buy a new one from Finland where we were going, and to send the receipt to Air Europa’s Luggage service for refunding.
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